Support for plugins

The purpose of our support is to help customers using our plugins. We know getting stuck in the middle of implementing it is not the greatest thing in the world. Or even worse, getting errors on a running site. Therefore support is always directly with a relevant developer.

But, for us to be able to help you efficiently, it is important that your email contains this:

  • Description of problem(s)
  • Steps to reproduce problem(s)
  • Screenshot of problem(s)
  • WP Synchro only: Include the log file from migration (can be downloaded under WP Synchro > Logs)

This way, we have all the needed information to understand your problem, without having to go back and forth first.

So put all that data in an email and send it to support@daev.tech.

Beware: PRO version users have priority support, so if you are using a free version, we will help you as soon as possible.

If you have a bug report or a good idea for one of our plugins we would love to hear your thoughts.

Support working hours:

Support is located in Denmark and is normally active during normal work hours (UTC+1) on monday to friday.

Known problems in plugins

- No known major problems

Always keep plugins updated

Frequently asked questions

How does the 14 day free trial work?

We know that signing up and paying for at product takes some trust, so we want to give you 14 days free trial, to test out the product.

In practice you just checkout out the plan you want to use like a normal purchase and the first payment will be charged after 14 days. Until the first payment, you can just cancel the subscription and there will be no cost for you. Credit card is required for signup.

The subscription will automatically capture the first payment, after the 14 day trial period, if you do not cancel it before. You will get a notification 3 days before, just to let you know it is soon to happen.

The trial is only available to be used once. If you already had a trial, any subsequent subscriptions will be activated, including payment, soon after doing the checkout.

What is the 30 day money back guarantee?

We trust our products and use them ourselves, so we want to give you the chance to try it out without any risk.
That means that you until 30 days from account signup, can request a refund of the payments on the subscription plan you have chosen. We would of course like to know why you dont like the product, but it is always your choice. We will then refund the payments you have made as soon as possible. Just contact us by email and we will make it happen.

After the 30 days, you can cancel your subscription like you always can, which will then run out the period paid for and then stop.

What is this active sites licensing concept and how does it work?

Check out our documentation on how Active site licensing work.

Can I change subscription at a later point?

Yes, you can upgrade or downgrade the plans as you want. If you change plan in the middle of a subscription period, you only need to pay the difference for the new plan. If you downgrade to a cheaper plan, the rest will be refunded to you as soon as possible.

Can I have multiple subscriptions?

Yes, you can mix them as you like. The active sites will be added together, so if you have a 30 site plan and 100 site plan, your license will work on 130 active sites.

How do I get in contact with you?

If it is regarding sales, subscription status and generel questions you can send a email to contact@daev.tech

If you have questions regarding the plugin, support issues or bug reports, you can contact us at support@daev.tech